General Terms of Use

General terms of use

Our personal data protection policy establishes a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner. 

Thanks to this policy, we will be able to take your requirements into account and be compliant with your expectations. 

In order to respect your trust, EURL EP PUBLISHING, we primarily guarantee the respect of your personal data, as well as the confidentiality of our clients (hereinafter « Your data »). 



For perfect transparency towards you, in order to guarantee you a secure use of our website https://demalos.com/pages/cgv in all its available versions and related applications (hereinafter the « Site https://demalos.com/ »), we provide the way we handle your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and your data, this across all our platforms. 



Our policy and we guarantee that all necessary precautions for the protection of all your data and against disclosure, loss, or alteration of it are taken. That is why we provide you with all the elements to easily understand how we process your data. This data will only be retained for the time necessary for the management and processing determined. You will, of course, be able to access your data and modify it at any time, as it will be available in your personal spaces on the site demalos.com. 



For these purposes, we strive to take all necessary measures to comply with applicable data protection law. 



Thus, the undersigned EURL EP PUBLISHING commits through this personal data protection policy to respect the essential principles of the European General Regulation and French law regarding personal data protection, by providing you with information concerning the existence and modalities of the data processing applied here (paragraph 3), the rights you have regarding your data, as well as applying these rights ourselves (paragraph 6 and 10). Any information regarding potential transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).

1. WHO ARE YOU?
   When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of EURL EP PUBLISHING, if you have placed an order on the site demalos.com, a customer of EURL EP PUBLISHING if you have created a customer account but have not ordered any products or services, or if you have browsed as a visitor on the site demalos.com without having created a customer account or placed an order.

2. WHO ARE WE?
   EURL EP PUBLISHING is a company with a capital of 1000 euros, registered with the Lyon Trade and Companies Register under the number 843051327. EURL EP PUBLISHING publishes the Site demalos.com and implements, in this capacity, various processing of your Data as the data controller.

3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

   3.1. When do we collect your personal data?
   Your personal data may be collected if you visit the site demalos.com using cookies, if you create a customer account on the site demalos.com, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).

   Your personal data helps us streamline your navigation on the site demalos.com, as well as to offer you a more personalized experience. This allows us to better process your orders, provide installment payment options, prevent fraud, carry out necessary refunds, and manage your customer reviews.

   3.2. Your Navigation on the Site demalos.com
   In order to allow you to navigate the site demalos.com, we process your data with your consent as the legal basis for this.

   3.3. The Processing of Your Orders
   In order to handle your orders and process them, we use your data. The use we make of it serves to manage mediation, customer relations (including through social networks), our after-sales service and distance selling, our actions related to marketing management and commercial prospecting for the site demalos.com, as well as for the management, delivery, and transport of orders. The execution of the contract between the two parties (you and us) is the legal basis for processing this data. The legal obligation of EURL EP PUBLISHING is the legal basis for processing regarding product recall management. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is required for the implementation of the "flash" payment.

   3.4. Installment Payment
   For orders related to installment payments and for certain clients, your data is processed in order to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the foundation for the processing of your banking data.

   3.5. Customer reviews
   To be able to share your reviews with our clients and visitors as well as to allow you to leave your review on the site demalos.com, we use your data on the legal basis of your consent or legitimate interest.

   3.6. Collection of payments and combating fraud
   In order to enable the collection of payments and combat fraud, we use your data. Thanks to this, we can also ensure the security of payments. The application of this contract between the two parties as well as the legitimate interest of EURL EP PUBLISHING, as the data controller, are the legal bases for this processing.

   3.7. Advertising management operations of EURL EP PUBLISHING
   The advertising management operations of EURL EP PUBLISHING are managed through the use of your data. This will allow us to increase our data on clients and prospects, manage maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization responsible for managing opposition to telephone solicitation, solicitations, the implementation of our contests and lotteries, or any other promotional operation except for online gambling and chance games. The legal bases for the mentions mentioned above are the user's consent or the legitimate interest of EURL EP PUBLISHING.

4. WHERE DO YOUR DATA GO?
   Your data is transmitted to several internal services of EP PUBLISHING. They are not sent to third parties, except in the situations specified below:
   In order to process your orders, your personal data may be transmitted to several providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.
   For the implementation of payment in installments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or for customer reviews, with a manager for collecting and processing customer reviews. The advertising management of EP PUBLISHING is managed, thanks to your data, for clients of the management and advertisers.

5. DATA RETENTION
   The data collected by EP PUBLISHING is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.

We retain certain data collected by EP PUBLISHING for a certain period:

In current archives for prospects, for 3 years from the last contact of the customer (they are therefore accessible by the services of EURL EP PUBLISHING). We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as for litigation, retention periods are set by applicable prescription rules).

Concerning our orders, your data will be archived in current archives for 5 years from the end of the customer's order usage, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.

Regarding bank data, they are archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for bank data.

Cookies and their use and duration are detailed in paragraph 7 of our policy.